Booking & payment policiesOur policies.
Our terms for payments, refunds and cancellations. If a question comes up that isn't covered here, contact us and we'll gladly answer it. Policies are subject to change without notice.
Payments & refunds
Deposits, balance and travel.
- A $250.00 nonrefundable deposit is required unless other arrangements have been made. Payable by cash, credit card, check or money order, made payable to Chris James Entertainment.
- An engagement is not considered booked until a signed contract and deposit have been received, or other arrangements have been made.
- All deposits are nonrefundable but transferable to another date and/or time. Transfers must be made within 14 days of request to guarantee the entertainer assigned.
- Deposits are not required for school events, civic and non-profit organizations, and prom formals. A signed contract is still required.
- Changes in the time of the event or the entertainer are handled case by case.
- The balance is due by or on the date of the event.
- Overtime: if an entertainer is asked for overtime on the day of the event, the fee is $100.00 per hour over the contracted time.
- Travel: we perform within a 50-mile radius of Myrtle Beach, SC at no additional fee. Outside that area, travel charges may apply.
- For any future booking, your entertainer(s) must be booked through Chris James Entertainment.
Cancellations
When plans change.
- If an unforeseen circumstance prevents the contracted entertainer from performing, an entertainer with equal or more experience, acceptable to both parties, can be substituted. Otherwise, the deposit is refunded.
- A 14-day notice is required for cancellations of any kind. A cancellation without 14 days’ notice is subject to a cancellation fee of 50% of the remaining contract balance.
- Resort pool parties, inclement weather: if the threat of rain is severe and notice is given 90 minutes or more before a shift begins, the charge is 50%. If notice is not received 90 minutes before the shift and the entertainer is onsite, the charge is 75%. Once the entertainer starts the shift and plays a song, the charge is 100%.
- Force majeure: if the show cannot reasonably go on because of an act of nature, government, or illness or disability of the artist, no portion of the balance is due, and the parties may agree a substitute show on the same terms.
The full policies PDF is the binding version and also covers sub-contractors, indemnification, arbitration and governing law (South Carolina).
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